常见问题

订单、支持与售后服务

  • Where can I 查找 product 手册 and 用户 guides?

    Product 手册, user guides, brochures, and related files can be found in the Downloads section of the Tattu website. Users should always refer to the latest official document for their specific product model.

  • 什么 should I do if my battery is not working properly?

    Stop using the battery immediately, inspect it for swelling, damage, abnormal heat, leakage, or connector issues, and contact Tattu support or the seller with product information, purchase details, photos, and a description of the issue.

  • Does Tattu 提供 after-sales 服务?

    Yes. Tattu provides after-sales support through its official support channels. Service availability, warranty terms, and handling processes may vary depending on product type, region, purchase channel, and issue details.

  • 如何 do I 联系 Tattu for technical support?

    You can contact Tattu through the official website’s Contact Us or Support section. For faster assistance, include the product model, serial number if available, use case, charger model, drone platform, and issue description.

  • Can I 下载 固件, datasheets, or brochures from the 网站?

    Yes. Tattu provides downloads such as product brochures, user guides, and support documents through its website. Availability may vary by product category and model.